Patient Charter

As a patient we encourage you to be informed of your rights and responsibilities.

WHEN IN OUR CARE

• You are to be treated with care and dignity.
• You may request an interpreter service if required.
• You are entitled to have a clear explanation by your doctor of:
• Your condition, problem or disease
• Any planned treatment or investigation
• Any alternative procedures available
• Possible side effects or after effects, the chances of success and any serious risks involved.
• Your consent is required before any treatment can commence. By having admitted yourself into hospital you have implied general consent for treatment. For operations, anaesthetics and some diagnostic procedures, your consent needs to be more specific, and for these the hospital requires your written consent.
• You may withdraw your consent and refuse further treatment.
• Before any treatment is commenced you are entitled to know in detail the likely costs that may be involved in any treatments or alternatives.
• You are entitled to ask for a second opinion. This however may be impractical in an emergency situation.
• You have the right to know the identity and professional status of individuals providing services to you.
• You are entitled to con?dentiality of medical records and personal details unless the law requires otherwise.
• You may stay with your child at all times, except where this is impractical, such as in the operating theatre.
• You can expect safe and competent care.
• You have access to people outside the hospital such as family and clergy.
• Resources and support for people with special needs will be provided where possible.

HELP US TO HELP YOU

• Try to be well informed about your condition and treatment. Please ask questions if you are unsure.
• You have the responsibility to provide to the best of your knowledge, accurate and complete information about your present condition, past illnesses, hospitalisations, medications, and any matters relating to your health.
• It is in your interests to comply with the prescribed treatment or care. If you do not intend to do this, inform your doctor or the charge nurse. You will be responsible for your actions if you do not follow the prescribed care, or refuse any treatment.
• You should attend your follow-up appointments or advise those concerned if this is not possible.
• Your financial obligation should be promptly fulfilled unless suitable arrangements are made.
• Please show consideration for other patients, staff and property of the hospital.