For Patients: Your Stay
Services for Patients
This process, with your involvement, commences on admission for all patients but our Discharge Planner is available for complex cases.
Dietary advice is available onsite from our highly qualified and experienced dietitians.
Physiotherapy treatments are administered by our team of skilled onsite physiotherapists who treat patients before and after surgery.
Pathology services are available onsite seven days a week. Pathology services include: Haematology, Coagulation Studies, Blood Bank, Biochemistry, Blood Gases, Microbiology and Histology.
Imaging services are available on site and in the specialist medical centre that is linked to the hospital via a clinical services walkway.
Lake Macquarie Private Hospital is committed to conducting its services in compliance with all applicable laws and regulations and in accordance with the highest ethical standards.
Lake Macquarie Private Hospital complies with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. We believe our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.
In order to provide you with the health care services that you require, we need to collect and use your personal health information. If you provide incomplete or inaccurate information to us or withhold personal health information from us we may not be able to provide you with the services you are needing.
IF A PROBLEM ARISES
While we aim to deliver the highest possible standard of care, we do realise that there may be times when you are unhappy with a particular aspect of the service we provide. We would like to hear about it.
In most instances your Doctor or Nursing Unit Manager will be able to assist you, so tell them about your problem first.
Should this be unsatisfactory, you should request to see either the Director of Nursing or the Chief Executive Officer. They will investigate your complaint and advise you of your options for further actions should you still be dissatisfied.